This client approached Liftov to help with an internal cross-department issue. The legal department was facing an influx of duplicate and repeating questions and inquiries from different departments.
I developed a behavioural design framework that tackled the frictions in the communication and developed a strategy that would encourage change adoption.
My role:
- Consultancy
- Behavioural design
- Design Strategy
- Storytelling
- Art Direction
- Pitch deck